tek999's Privacy Policy

tek999 ("we", "us", or "the platform") operates a trusted online casino and cricket betting platform for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you visit our website tek999.cam and use our services, how that information is used, who it may be shared with, and what your rights are.

By using our services you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services.

This policy applies only to individuals aged 21 years or older, as our services are intended for adults only.

1.1 Scope of This Policy

This Privacy Policy applies to all sections, pages, and user accounts on the tek999.cam website, including all activities related to registration, login, financial transactions, gameplay, and customer support.

2.1 Information You Provide

When you register on tek999, create an account, or use our services, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Payment details such as bKash number, Nagad number, or bank account details
• National ID or passport information (if identity verification is required)
• Any additional information you choose to provide

2.2 Automatically Collected Information

When you use our website, some information is collected automatically, such as:

• IP address and device type
• Browser and operating system information
• Time spent on the website and which pages you visited
• Information about login time, date, and location
• Data collected through cookies and similar tracking technologies

2.3 Transaction Information

We keep records of all financial transactions related to deposits and withdrawals. This includes payment method (bKash, Nagad, Rocket, Upay, bank transfer), transaction amount, and time.

tek999 uses your personal information for the following purposes:

3.1 Account and Service Management

• To create, verify, and manage your account
• To verify your age and confirm you are 21 years or older
• To process transactions and confirm payments
• To provide bonuses, promotions, and VIP benefits

3.2 Security and Safety

• To prevent and detect fraud
• To ensure account security
• To investigate suspicious activity
• To comply with anti-money laundering (AML) rules

3.3 Customer Support and Communication

• To provide customer support via live chat and email
• To send important account-related notifications
• To send promotional offers and updates with your consent

3.4 Service Improvement

• To analyze and improve user experience
• To make decisions about adding new games and features
• To identify and resolve technical issues on the website

tek999 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, and technical infrastructure management. These partners receive only the information needed to complete specific tasks and may not use it for their own purposes.

4.2 Legal Obligations

If we are required to provide information by order of a court or regulatory authority under Bangladeshi or other applicable law, we will do so. In such cases we will make every effort to notify you.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. You will be notified in advance in such situations.

4.4 With Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

tek999 uses cookies and similar tracking technologies to keep the website running smoothly. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions, ensure security, and run core functionality.
• Functional Cookies: Used to remember your preferences, language settings, and customizations.
• Analytics Cookies: Help us review website usage and improve the quality of our services.

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the website to not work properly.

Protecting your personal and financial information is our top priority. tek999 applies the following security measures:

6.1 Technical Security

• SSL Encryption: All data sent to and received from the website is protected by industry-standard encryption.
• Transaction processing through a secure payment gateway.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability reviews.

6.2 Organizational Security

• Only authorized staff can access your information.
• All staff are trained on data protection.
• Strict internal policies are followed to maintain confidentiality.

6.3 Limitations Acknowledged

Transmitting information over the internet is not entirely risk-free. While we make every effort to ensure maximum security, it is your responsibility to keep your account password and login details confidential.

tek999 retains your personal information for as long as necessary or as required by legal obligations. Specifically:

7.1 Active Accounts

Information is retained while your account is active. If you request account closure, we will follow the necessary process to delete or deactivate your information.

7.2 Financial Records

Records of financial transactions are retained for a specified period in accordance with legal and regulatory requirements, even after an account is closed.

7.3 Data Deletion Requests

If you wish to request deletion of your information after legal obligations have been fulfilled, please contact us. We will review your request as promptly as possible.

tek999 believes you should have full control over your own information. You have the following rights:

8.1 Right to Access Your Information

If you want to know what information we hold about you, please contact us. We will provide that information within a reasonable time.

8.2 Right to Correct Your Information

If any information in your profile is incorrect, you can have it corrected. This can be done by logging into your account or by contacting the support team.

8.3 Withdrawing Marketing Consent

If you no longer wish to receive promotional emails or other marketing messages, you can withdraw your consent at any time. However, important account-related notifications will continue to be sent.

8.4 Right to Close Your Account

You may request to close your tek999 account at any time. Before making the request, please ensure there are no pending transactions or unfulfilled bonus conditions in your account.

tek999 strictly ensures that only individuals aged 21 years or older may use our services.

• Age is verified at the time of registration.
• Additional verification through identity documents is carried out if needed.
• We do not knowingly collect any information from individuals under the age of 21.
• If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

To learn more about responsible gambling, visit our Responsible Gaming page.

tek999 reserves the right to amend this Privacy Policy from time to time. When changes are made:

• The updated policy will be published on this page.
• The "Last Updated" date at the top of the page will change.
• For significant changes, you may be notified by email.

If you continue using our services after a change, you will be considered to have agreed to the revised policy. We recommend checking this page regularly.

If you have any questions about this Privacy Policy or wish to make a request regarding your information, please contact us in the following ways:

We will review all valid requests within a reasonable time and get back to you. For more details, visit our FAQ page and Terms and Conditions page.