tek999 Terms and Conditions

1. Introduction and Applicability

tek999 is an online entertainment platform offering casino games, slots, cricket betting and live casino services for users in Bangladesh. These terms and conditions have been established to define the relationship between the company operating this platform and its users.

This document applies to the tek999 website, application and all related services. By accessing the platform, creating an account or using any service, you agree to all of these terms. If you do not agree with these terms, please stop using the platform.

tek999 reserves the right to change or update these terms and conditions at any time. Users will be notified as far in advance as possible of any significant changes. Continued use of the platform after an update will be considered acceptance of the new terms.

2. Eligibility and Age Requirement

2.1 Age Requirement

You must be at least 21 years old to register on this platform and use its services. The platform's services are available only to those aged 21 or above. We reserve the right to verify age, and if any user does not meet this requirement, their account will be closed immediately.

2.2 Geographic Eligibility

Eligibility to use tek999 services may depend on the user's location. Full responsibility lies with the user for accessing the platform from any area where online gaming is illegal.

2.3 Single Account Rule

Each individual may create only one account. Creating multiple accounts under the same person's name is strictly prohibited. In the event of a breach of this rule, all accounts will be closed and funds held may be forfeited.

3. Account Registration and Security

3.1 Registration Process

You must provide accurate, complete and up-to-date information when creating an account. Providing false or misleading information may result in the account being closed at any time and funds held being forfeited. The name, phone number and payment details provided during registration must all belong to the same individual.

3.2 Password and Account Security

It is your responsibility to keep your account password and login details confidential. Giving any other person access to your account is prohibited. If you believe your account details have become known to someone else, notify our support team immediately via live chat and change your password.

3.3 KYC (Identity Verification)

We may request the necessary documents for identity verification at any time. Completing KYC verification before or after submitting a withdrawal request may be mandatory. tek999 reserves the right to delay or withhold payment if the required information is not provided.

4. Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount for each payment method is ৳500. tek999 currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

The payment method and name used for deposits must match the registered account details. Deposits made through a third party are prohibited.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. After a withdrawal request is submitted, payment is generally processed within 15 minutes to 2 hours. Withdrawals may be delayed in the following situations:

• Account details are pending verification
• Bonus wagering requirements have not been met
• During a security review
• In the event of a technical issue with the payment provider

4.3 Cancellation and Reversal

Funds once deposited cannot be cancelled. A withdrawal request may be cancelled before processing begins. Once processing has started, cancellation may not be possible.

5. Bonuses and Promotions

5.1 Welcome Bonus

New users will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳20,000. For example:

• Deposit ৳1,000 → Receive ৳2,000 bonus → Total balance ৳3,000
• Deposit ৳22,000 → Receive ৳20,000 bonus → Total balance ৳42,000

5.2 Wagering Requirements

A 20x wagering requirement applies to the welcome bonus. This means winnings from the bonus can be withdrawn after placing bets totalling 20 times the bonus amount. The time limit to complete the wagering requirement is 30 days from the date the bonus is granted.

5.3 Bonus Abuse

Using multiple accounts to gain bonus benefits, providing false information or employing any other fraudulent method is strictly prohibited. If such activity is detected, the bonus will be cancelled and the account may be permanently closed.

5.4 Other Promotions

From time to time, tek999 runs various promotions, reload bonuses and special offers. Each promotion has its own specific terms, which are detailed on that promotion's page. Where applicable, those terms take precedence over these general terms and conditions.

6. Gaming Rules and Fair Play

6.1 General Gaming Rules

All games offered on tek999 are operated on software from trusted game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi and others). All games use Random Number Generator (RNG) technology, which ensures complete impartiality of outcomes.

6.2 Technical Issues

If a game session is interrupted due to a technical error, the outcome of that round will be determined according to the server logs. tek999 is not responsible for losses caused by network disconnection.

6.3 Prohibited Activities

The following activities are strictly prohibited:

• Playing games through any software, bot or automated method
• Attempting to manipulate or interfere with game outcomes
• Coordinated cheating in collaboration with other users
• Attempting to undermine the platform's security systems
• Using the platform for the purpose of money laundering

7. VIP Program

The tek999 VIP program has 4 tiers. A weekly cashback benefit is available at each tier:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.4% weekly cashback
• Gold: Up to 0.6% weekly cashback
• Platinum: Up to 0.8% weekly cashback

It is possible to advance to a higher VIP tier through continued active play. VIP benefits are subject to change and tek999 reserves the right to make changes to the program at any time.

8. Responsible Gaming

tek999 is firmly committed to responsible gaming. We are committed to ensuring a safe and secure gaming environment. The following tools are available to users:

• Setting a personal deposit limit
• Setting a time limit for gaming sessions
• Option to temporarily or permanently suspend an account
• Self-exclusion option

If you feel your gaming habits are getting out of control, please contact our support team via live chat or read our responsible gaming page.

9. Intellectual Property

All content on the tek999 website — including logos, graphics, designs, text, software and other elements — is the intellectual property of tek999 or its content providers. Reproducing, distributing or using any part of this content for commercial purposes without prior written permission is prohibited.

All game content from game providers (Pragmatic Play, PG Soft, JILI, Spribe and others) is the intellectual property of the respective companies.

10. Privacy and Data Protection

For detailed information on how your personal data is collected, used and kept secure, please read our privacy policy. The privacy policy forms an integral part of these terms and conditions.

We use SSL encryption technology to keep your personal data secure. Your data is not sold to third parties. Data may be shared in specific circumstances to meet legal requirements or for the purpose of fraud prevention.

11. Limitation of Liability

tek999 is not responsible for losses arising from the following:

• Disruption to a game session due to internet disconnection or slow connection
• Technical errors by third-party payment providers
• Loss caused by the user's own mistake or negligence
• Problems caused by the use of unauthorised third-party software
• Unforeseen technical failures or force majeure events

All game outcomes are RNG-based and governed by the systems of trusted game providers. tek999 makes no guarantee of profit or winnings from gaming.

12. Account Closure and Suspension

12.1 Closure by tek999

tek999 may close or suspend an account without prior notice in the following circumstances:

• Breach of these terms and conditions
• Evidence of fraudulent or deceptive activity
• Providing false identity information
• Bonus abuse
• Creating multiple accounts under the same person's name
• Not meeting the age requirement

12.2 Closure by the User

You may close your account at any time by notifying our support team via live chat. Please ensure any eligible balance is withdrawn before closing your account.

13. Complaints and Dispute Resolution

For any complaint or dispute, please first contact our support team via live chat or email ([email protected]). We make every effort to resolve issues as quickly as possible.

tek999's server logs and records will be considered final evidence in resolving disputes. The time limit for submitting a complaint is 30 days from the date of the relevant incident.

14. Miscellaneous Provisions

14.1 Severability

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining terms will remain fully in effect.

14.2 Waiver

Any delay or failure by tek999 to enforce a term shall not be considered a waiver of that term.

14.3 Entire Agreement

These terms and conditions, the privacy policy and the specific terms of any relevant promotions together form the entire agreement between tek999 and the user.

14.4 Contact

If you have any questions about these terms and conditions, contact our support team via 24/7 live chat or email us at: [email protected]